Tom Chenault

business person

  1. Typically a human agent can only take one call at a time, but with an AI voice agent on air call, they can take 100 concurrent ones at a time.
    Tom Chen · Eye On A.I. · More Customers Chose the AI Agent Than Anyone Expected | Tom Chen, Aircall · 2026-06-04
  2. Is an AI voice agent going to be as performant as your smartest agent who's been around... Probably not yet. But I do think that it is better than the average rep in call center.
    Tom Chen · Eye On A.I. · More Customers Chose the AI Agent Than Anyone Expected | Tom Chen, Aircall · 2026-06-04
  3. Every communication opportunity is a business opportunity.
    Tom Chen · Eye On A.I. · More Customers Chose the AI Agent Than Anyone Expected | Tom Chen, Aircall · 2026-06-04