Expedia Group ($EXPE) podcast mentions

Timestamped Expedia Group ($EXPE) mentions across our podcast corpus.

1. So the sad story is, broadly, since we started, it's gotten worse. When we got started, there was roughly 17 days, the average wait time nationwide to see a primary care doctor. Now it's 31 days. However, using Zocdoc, you can see a doctor typically within 3 days or less, right? So 72 hours. And that's true for a broad range of specialties. And it's true because doctors have last-minute cancellations, they have no-shows, they have reschedules. This last-minute capacity that we are surfacing to the patient and recapture. And this is one of the most incredible things about the entire healthcare system. If we compare that with airplanes, right? Like airplanes used to fly 60% full, but that was in the '70s. With the advent of the internet, we had the Kayaks and the Expedias and the Bookings.com and now airplanes have a load factor of over 90%.

   Oliver Kharraz · The a16z Show · Why AI Could Finally Fix Healthcare Access | Zocdoc CEO Oliver Kharraz · 2026-10-17

2. And let me ask you a question about that, because that's, you know, not that long ago, you would call into a call center or you would call into like anything and you get the computer on the phone, and you're saying right now the number's about 60 to 70% where through that computer on the phone, today's AI can get you your answer, could get a completion and closure wherever that task was. Talk for a second about, because I, you know, it used to be that you would dial into these things, whether it Expedia, your bank, wherever it was, they give you an electronic voice, and you were lucky if you got through, you know, dialing the airlines. 20% of calls completed that way without having to go to a person. And now you're up to 60 to 70%. Is there a place where that number gets to 80 to 90%? And how far away are we from that?

   Scott Becker · Becker’s Healthcare Podcast · AI Driven Solutions for Scheduling, Prior Authorization and Practice Efficiency with Xavier de Gracia · 2026-10-13

3. But your point is so well taken. I mean, when you get to the spot, where the person really wants to finish the transaction with the AI versus going to a person, you've really started to win because it's at that point that, that like there's times obviously over the years with Expedia and some of these other things, Xfinity, so many companies, Comcast, you were at zero so quickly because you can't wait to get to the person versus being in this endless loop of what felt like just like almost useless. It couldn't take you to the next step. And so at that point, it must have been 10% of calls got settled. The only ones that got settled from what I remember were, do you want to pay your bill right now? If so, hit 2, you could pay your bill right now. Everything else required talking to a person almost always. And maybe that's getting better at some of those companies. I'm sure it is. But the fact that you're up to 60, 70% is fantastic. And are you seeing this, you know, where are you seeing this go to? I guess you sort of answered that a little bit already.

   Scott Becker · Becker’s Healthcare Podcast · AI Driven Solutions for Scheduling, Prior Authorization and Practice Efficiency with Xavier de Gracia · 2026-10-13

4. I mean, I— not to go too deep into this, right? But like Dara Khosrowshahi used to run Expedia before he came in to run Uber. And I think you think about that and you look at the way that he's oriented Uber's business on all sides of it. I think it just makes a lot of sense that he sees a lot of value in being you know, the place to go for not just what it's known for, but for being, you know, having a lot of options from other companies and other services. And he's certainly grown the business that way and made it profitable for the first time ever.

   Sean O'Kane · Equity · Amazon drops data center NDAs, and AI agents want your credit card · 2026-10-09